1. Introduction
These Terms & Conditions govern your use of surai.shop and any purchases made through the website. By using the platform, you agree to these terms.
2. Website Use
You agree to use surai.shop only for lawful purposes and must not interfere with website functionality, security, accessibility, or performance.
3. Product Information
We aim to display accurate product descriptions, pricing, and availability. Slight colour differences may occur because of photography, lighting, and device display settings.
4. Orders & Payments
All orders are subject to availability and acceptance. Payment must be completed through the approved payment options shown at checkout.
5. Custom Orders & Cancellation
Custom-made or personalised outfits are created using the measurements, references, and instructions provided by the customer. Once sourcing, cutting, embroidery, or stitching begins, these orders cannot be cancelled, modified, or refunded.
6. Shipping & Delivery
Delivery timelines shared at checkout or during order confirmation are estimates and may vary based on location, courier movement, festive periods, or other unforeseen circumstances.
7. Returns & Exchanges
Returns and exchanges are available only in the limited circumstances described in the Return & Refund Policy.
8. Intellectual Property
All content on surai.shop — including images, designs, logos, graphics, and written copy — belongs to SURAI and may not be reused without written permission.
9. Privacy
Your personal information is collected and processed in accordance with the Privacy Policy.
10. Limitation of Liability
SURAI is not liable for indirect or consequential losses arising from website use, courier delays caused by third parties, or product use after delivery.
11. Changes to Terms
We may revise these terms from time to time. Continued use of the website after updates are published constitutes acceptance of the revised terms.
12. Contact Information
Email: info@surai.shop
Phone: +91 98995 43566
Address: 1st Floor, Shree Tower, Kaulagarh Rd, Rajender Nagar, Dehradun, Uttarakhand, India