At SURAI, every outfit is thoughtfully made-to-order and finished with careful attention to tailoring and detailing. Because many pieces include handwork or structured finishing, production is never rushed.
1. Processing Time
Standard processing time is 7–15 working days. Heavily handcrafted, bridal, or deeply customised orders may require additional time depending on complexity.
2. Delivery Timeline
- India: 2–7 working days after dispatch, depending on destination.
- International: 7–15 working days after dispatch, depending on country and customs clearance.
3. Packaging Details
Orders are packed securely in protective garment packaging to help preserve fabric, finishing, presentation, and embellishment quality during transit.
4. Tracking Details
Once an order is shipped, tracking details are shared through email, WhatsApp, or SMS so the customer can monitor delivery progress.
5. Shipping Charges
Applicable shipping charges are shown at checkout based on the delivery location and order details.
6. Delays & Exceptions
- Festive seasons, weather events, courier disruptions, customs processes, and other unforeseen delays may affect timelines.
- Orders with heavy handwork, custom fittings, or multiple alterations may need extra processing time.
7. Address Accuracy
Customers are requested to provide complete and accurate shipping details. Re-shipping charges caused by incorrect or incomplete addresses may be charged separately.
8. Contact
Email: info@surai.shop
Phone: +91 98995 43566