At SURAI, we value your privacy and are committed to protecting your personal information when you browse, contact us, or place an order through surai.shop.
1. Information We Collect
- Personal information such as full name, email address, mobile number, and shipping or billing address
- Order information including products purchased, transaction details, and order history
- Technical information such as IP address, browser type, device details, cookies, and analytics data
2. How We Use Information
- Process and fulfil orders
- Provide customer support and share order or shipping updates
- Handle returns, refunds, and exchanges
- Improve website functionality and prevent fraud or unauthorized transactions
- Comply with legal and regulatory obligations
3. Sharing of Information
SURAI does not sell, rent, or trade personal information. Data may be shared only with trusted service providers such as payment gateways, logistics partners, website hosting providers, analytics tools, or authorities when legally required.
4. Payment Security
Online payments are processed through secure third-party providers. SURAI does not store complete debit card, credit card, banking, or UPI credentials on its own servers.
5. Cookies
Cookies and similar technologies may be used to remember preferences, improve performance, analyse visitor behaviour, and support a smoother shopping experience.
6. Data Retention & Security
Customer information is retained only as long as necessary for fulfilment, support, compliance, and record-keeping. Reasonable technical and organisational safeguards are used to protect stored information.
7. Marketing Communications
We may share promotional emails, SMS messages, or WhatsApp updates about new collections, offers, order updates, or important account notifications. You may opt out of marketing communication at any time.
8. Your Rights
You may request access, correction, update, or deletion of personal information where legally permissible.
9. Contact Us
Email: info@surai.shop
Phone: +91 98995 43566
Address: 1st Floor, Shree Tower, Kaulagarh Road, Rajender Nagar, Dehradun, Uttarakhand, India